Case study

16Nov 2017
A red sign with the word Emergency in big white letters

The challenge: Emergency wards are overcrowded Emergency departments are increasingly overcrowded and can struggle to respond to day-to-day arrivals in a timely manner. Most hospitals would currently have difficulty meeting the four-hour National Emergency Access Target set by the Australian Government in its 2012 MyHospitals report. Contrary to conventional wisdom that emergency patient volumes are […]

16Nov 2017
bird's eye view of the land meeting the ocecan

The challenge: Incompatible health data Australia’s health care system faces many challenges. One is the increasing demand for clinical information to be shared between individual health practitioners, health care provider organisations and state/territory health departments. Patient data is often captured in disparate electronic systems, different formats, and described using different clinical terminologies or “languages”. This […]

13Nov 2017

CALD Assist: Technology Supported Communication Interpreters are often required to aid communication between clinicians and patients from non-English speaking backgrounds. The demand for interpreter services can exceed supply due to availability of qualified interpreters. When clinical staff are unable to communicate directly with patients, their ability to adequately assess and respond to patient needs in […]